Refund policy
Refund Policy
Last updated: September 18, 2026
We have a 90-day return policy, which means you have 90 days after receiving your item to request a return.
Eligibility
Because our products are personal care items, they can only be returned if they are unopened, unused, and still sealed in their original packaging. You will also need your order number or proof of purchase.
For hygiene and safety reasons, the following items are not eligible for return or refund:
- Opened or used products, or products with a broken seal
- Items without their original packaging
- Gift cards
How to start a return
Email support@tryhavenwell.com with your order number and the reason for your return. Items sent back without first requesting a return will not be accepted. Please do not return items to the address on your shipping label: once your request is approved, we will send you the correct return address and instructions within 2 business days.
Return shipping costs are the responsibility of the customer and are non-refundable. We recommend using a tracked shipping method; we cannot be responsible for returns that are lost in transit.
Refunds
Once we receive and inspect your return, we will notify you by email. If approved, your refund will be issued to your original payment method within 5–10 business days. Original shipping fees, if any, are not refunded unless the return is due to our error. Your bank or card issuer may need additional time to post the refund. If more than 15 business days have passed since your refund was approved, contact us at support@tryhavenwell.com.
Damaged, defective or incorrect items
Please inspect your order on delivery. If an item is damaged, defective, or not what you ordered, email support@tryhavenwell.com within 7 days of delivery with your order number and clear photos of the item and packaging. We will send a replacement or issue a full refund at no cost to you.
Exchanges
The fastest way to get the item you want is to return the item you have and, once the return is accepted, place a new order.
Order cancellation
Orders can be cancelled before they ship. Once an order has been dispatched, it can no longer be cancelled; you may still be eligible for a return under this policy.
Contact
support@tryhavenwell.com · Response time: within 2 business days